Archive for the 'Customer Service, Coaching & Training' Category

Guiding Your business

Friday, July 17th, 2009

Who’s steering the ship
– guiding your business
I had lunch with a friend the other day who was telling me about a new position she had taken. As my friend told me about her new position, I was reminded of her great communication skills, her ability to ask the right questions, and her [...]

Entrepreneur Mistakes

Friday, July 17th, 2009

Four mistakes entrepreneurs make
in any economy…
I found myself pondering over a question a customer recently asked “What have you learned as a business owner?”  I wondered where I would be now if I was just starting out and making the same mistakes vs. eight years ago in a more forgiving market. In today’s [...]

. . . a Business Plan ? ? ?

Thursday, July 9th, 2009

Well, do you really need
. . . . a business plan?
That’s a question I’ve considered since I started my business nine years ago. I’ve read many articles on the importance of needing a business plan. The truth is, I’ve written many plans, never quite complete or realistic — but I did it because [...]

Doodles

Monday, March 9th, 2009

Doodling as an asset.
Last week I read  that Doodling during a meeting helps to increase retention up to 30%.  The article I read said that the study was done by Jackie Andrade, who is a psychology professor at the University of Plymouth in England. The study appears online in Applied Cognitive Psychology.
Doodling, they say in [...]

Personal Energy

Thursday, February 12th, 2009

Your energy and how it affects others
At a presentation on personal energy and how it affects others, a couple of weeks ago, I did an exercise that had some interesting results. It was for a group of about 70 health care professionals.
Here is how the exercise went.
I asked on a scale of 1 to 10,  [...]

Word of Mouth

Friday, September 26th, 2008

 Reputation, Trust, Referrals.
These words all go together, especially here, where we are referring to the world of business.
What stirred my thinking on this topic this morning was my partners breakfast meeting. This was a first time meeting from a call she got yesterday from someone interested in developing a new web site. This person was [...]