Fresh Eyes – Secret Shoppers
Years ago I was in a retail business and we had to always be on the lookout for theft – from our customers and from our employees. Unfortunately, many or I could say more, of the stories came from employees versus customers. One of the systems we used to help in [...]
The ability to listen when dealing with people rather than talking is very important in building a relationship. Many people have a hard time and end up talking 80% of the time and listening 20%. To be effective you should strive to listen 80% and talk 20% as a rule of thumb. The question is [...]
U of R
Public Speaking – being confident and cool on your feet
I had the opportunity to sit on a review panel at the University of Rochester, Simon School of Business. It was a final review of an entrepreneurial class and each student had to present their business concept, financial and marketing plans as part of [...]
During this past week, an associate and I were on a sales call when shortly into our call our client wanted to know how much of a discount she was going to get on our product. My response was that based on the value add that our product solution would provide her that she should [...]
I suppose when you think of the Internet and electronic communication you automatically think of less paper…. not always true. For us doing our part to go green meant starting with our own process and looking at ways to reduce the amount of papers we printed and how information got processed.
We started by creating a central [...]
We see it everywhere– in promotional material, conversations, and all over the Internet. So what is Web 2.0? I personally found it difficult to explain, to me it’s the evolution of the of web-based communities and services such as social-networking, wikipedia, flickr, RSS feeds and of course blogging.. and so much more. The [...]