The Body Language of a Phone call.
We had a meeting yesterday at a local Doctor’s office to discuss the possibility of doing a Six Sigma office procedure program for him. He is interested in fine tuning his already wonderful practice by reviewing the steps taken in each task. It is nice [...]
Are forms creating problems in your work flow? A lean Six Sigma Approach…
In working with a local Doctor’s office we reviewed different ways to reduce office flow for both doctors and front end staff- we weren’t totally surprised to find that the amount of forms patients were required to fill in were creating a [...]
The Sound of Stillness
I grew up in the florist and Greenhouse business. It is interesting to watch as life goes on how words change with their meaning. Greenhouse, in my life, has been an all glass building to grow food or plants especially in the colder climates. We all can forecast that will change [...]
Improvements using Lean Six Sigma
What is Lean Six Sigma really about? Can we all agree businesses are looking for fewer defects, a shorter cycle time and better capacity? How about lower costs and higher revenues combined with reduced capital expenditures?
Lean Six Sigma uses a DMAIC process to determine the best outcomes; for example when considering [...]